Artificial intelligence (AI) is the ability of a computer system or a computer-controlled robot to accomplish tasks that are generally associated with intelligent beings. The phrase is usually referred to the endeavour of producing systems with human-like cognitive processes, such as the ability to reason, discover meaning, generalise, or learn from past experience.

Artificial intelligence (AI) is gently but steadily infiltrating our personal and professional life. If you have any questions about that statement, simply ask Siri, Alexa, or Clever Nelly.

There are many doomsday prophecies about AI and how robots will take our employment. But that's not going to happen. AI will eliminate certain occupations, but it will also create new ones. AI is come to assist us, and its impact on the workplace will be twofold:

  • AI will not replace us in the job, but it will automate menial and repetitive chores, freeing us up to perform more complicated tasks.

  • AI will improve employee productivity in the workplace.

Employee help and support

Virtual assistants and chatbots are computer programmes that learn to understand contextual patterns in order to deliver better responses over time. In place of human interaction, these systems replicate written or spoken discussion. Many of us have engaged with them while using an online customer support chat option that appears to be conversing with a human but is actually AI.

Google Assistant and Microsoft's Cortana are virtual assistants that are used in the office to read texts and e-mails aloud, provide reminders to follow up on e-mail, organise meetings, and identify time in your schedule to focus on certain tasks.

HR uses chatbots in a variety of ways, including recommending courses, tracking goals, sending reminders, and answering frequently asked questions, as well as implementing wellness programmes, engaging with job candidates during the recruitment process, and encouraging employee development and learning by recommending courses, tracking goals, sending reminders, and answering frequently asked questions.

Artificial intelligence (AI) is ubiquitous

While some people are concerned that automation will eventually replace human workers, AI works best when it is combined with a human touch—or at the very least some human monitoring. AI will almost certainly play a big part in the future of employment, but rather than replacing workers, AI will modify the type of job they do. Humans will continue to be employed in areas such as data analysis, software development, creativity, and positions that are less susceptible to automation, such as marketing and sales.

Ways AI will change your Workplace

  • Finding, Hiring and Retaining Talent

    Recruiters can use a variety of AI-powered tools to help them hire (remote) personnel. AI can be used to evaluate a candidate's abilities, personality, and organisational fit. Recruiters are increasingly using facial recognition technology to evaluate candidates. By replacing human recruiters with AI, companies like Vodafone, Singapore Airlines, and Unilever save millions of dollars each year.

  • Staff Collaboration

    According to Accenture study, human-machine collaboration will boost productivity and revenue by 38% in the next years. AI can help you integrate different but relevant data sources, keep your knowledge base up to date, and provide key information indicators to assist your staff and management collaborate more effectively. ServiceNow has created a Virtual Agent platform to assist employees with HR requests and questions.

  • Intelligent Remote Working

    Artificial intelligence will enable a much more efficient remote workforce and greatly improve employee work-life balance in the next years. Remote AI will save time for remote workers by automating administrative chores that they would otherwise have to conduct manually. These semi-autonomous robots can be operated remotely and have the potential to fundamentally transform the workplace, particularly when combined with virtual reality.

  • Optimize Your Workplace

    Sensors, machine learning, and wireless (virtual) beacon technology are helping to make the digital workplace more intelligent. Sensors and artificial intelligence (AI) can help with lighting control, room control, space management, and overall facility management. The goal of smart workplaces is to increase productivity by providing your staff with the most ideal, tailored environment possible.

  • Leadership skills

    According to Manish Agrawal, chief human resources officer at Accenture, your culture must transform to become a data-driven culture, where actions can be performed in real-time, decisions are automated, and workers are empowered. According to him, when companies provide more individuals access to knowledge, authority is dispersed more evenly, allowing employees to be more empowered. Using descriptive, predictive, and prescriptive analytics, artificial intelligence will provide sophisticated insights to your management and staff.

Benefits of using AI in workplace

  1. Increased Productivity

    Artificial intelligence is being used by businesses to boost staff productivity. One of the advantages of AI for business is that it automates repetitive operations across a company, freeing up staff to focus on innovative solutions, difficult problem solving, and high-impact work.

  2. Turn Complex Data Into Digestible Insights

    It’s impossible to run a competitive business without data. And even if you obtain it, hiring someone to read all of that data and provide valuable insights is even harder. Good data scientists are almost impossible to find in today’s market.

    But one of the benefits of AI is that it can help companies decipher their data and gain valuable insights from it without a data scientist on staff.

    Artificial intelligence (AI) applications that deliver big data insights can:

    • Recognize significant shifts in patterns.

    • Isolate patterns

    • Create detailed reports to assist businesses in determining if they are on the correct route.

    • Conduct in-depth content analysis and make evidence-based decisions.

    • Discover any changes in client behaviour that may have an impact on the company's bottom line.

    • Predict which critical business metrics the organisation should monitor in order to improve performance.

    Gaining insights from data — something that used to require a lot of time and manual effort— may now be done with artificial intelligence.

    Employees' potential is unlocked, and it may be leveraged to improve customer service and make better company decisions.

  3. AI Increases Data And Information Security

    AI is always learning. By digesting billions of data items, AI enhances its ability to "understand" cybersecurity dangers and risk. AI reasoning identifies risks more quickly. In seconds or minutes, AI evaluates correlations between risks such as malware files, strange IP addresses, or insiders.

Also refer

  1. The AI-Powered Workplace

  2. Human + Machine: Reimagining Work in the Age of AI

  3. How to Put the Artificial Intelligence Revolution

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